Returns Policy

1 Refunds

1.1 If you are not entirely satisfied with your goods we are happy to offer a returns service for any goods purchased within 14 days of receipt by you, provided they are returned new, unused and with the sole sticker attached to them and in their original, undamaged shoe bag and box and accompanied with proof of purchase. If the goods are not returned in this condition, we may not be able to accept the return.

1.2 For any returns please click on the link in the email from us confirming your order has been dispatched.

1.3 Within 14 days of receipt of the goods to arrange free collection of the goods to be returned.

1.4 Provided your goods comply with 7.1 and are accepted for refund we will refund you within 10 working days of receipt of your returned goods using the same means of payment as you used for the initial transaction.

1.4.1 is in pounds sterling (£)(GBP);

1.4.2 includes VAT at the applicable rate; and

1.4.3 does not include the cost of:

(a) delivering the goods unless you select the standard delivery option (if you want delivery options and costs, visit our webpage susanacabrerashoes.com/delivery-options before you place your order); and

(b) any customs, importation or other tax applicable outside of the UK, which you may be required to pay before you receive your goods.

Please refer to the online terms and conditions form for full information.